Website Terms and Conditions

This website is owned by Artisan Food Selections Australia Pty Ltd (ABN 99 620 518 514) (“AFSA”).
The use of this site is subject to these Terms and Conditions (“Terms”, “Terms and Conditions”).

Artisan Food Selections is not liable to you, or any other person or entity, for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. Please read the full Terms and Conditions.

By using this website, you agree to the Terms and Conditions set forth below. By accepting you are agreeing to every provision of this agreement whether you have read it or not.

These terms of use apply to all orders, purchases, and sales, whether made via the website, by email, by fax, by telephone, in person, or by any means of transmission. AFSA reserves the right to amend the Terms of Use at any time without prior notice. However, since you are bound by these Terms and Conditions, you should periodically refer to them.


Definitions

AFSA means Artisan Food Selections Australia Pty Ltd
ArtisanSelections.com means Artisan Food Selections Australia Pty Ltd website
Bundle means any product Bundle including but not limited to Food Bundles and Alcohol Bundles and other combinations offered, ordered, purchased
Food means but not limited by:

  • Perishable 
  • Non-perishable food 

AND Food that can be stored at:

  • Ambient Temperature (Room Temperature - non-airconditioned)
  • Chilled Temperature (Residential - refrigerator temperature)
  • Frozen Temperature (Residential - freezer temperature)

Alcohol means, Wine, Beer, Spirits, Cider and any other alcoholic beverage.
Singular means Singular or Plural
You means Customer, including but not restricted to, your designate for handling delivery or receipt of goods, Visitors to AFSA website, social media portals, parties that interact with AFSA through our website or via social media, via telephone, in writing, chat, messenger or other communication methods.


Privacy and Your Information

We collect information from you when you register on our site, place an order or quote, subscribe to our newsletter, respond to a survey or fill out a form. By using our website you acknowledge you have read and agree to our privacy policy


Validating Your Order

AFSA food and alcohol bundles can be seasonal and/or only available in limited quantities.
AFSA reserves the right at any time after receipt of your order to accept or decline your order for any reason.
After you place an order at the Site using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order. If we reject your order, we will attempt to notify you.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.


Shipping and Delivery

When you order products from AFSA you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products that are fresh and tasty to your nominated destination.


Address

Please check your delivery addresses carefully. AFSA guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution centre. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.


Delivery

Our Delivery partners require a signature for delivery to an apartment, residence and someone designated by you must be present to accept the delivery with a signature unless otherwise requested and agreed by AFSA in writing.
We do not deliver to Post Office Boxes.


Food

All fresh Ambient, Chilled and Frozen food products are carefully packaged to maintain optimum quality. When needed, your order will be packed with dry ice, or chill ice packs, and placed in an insulated container for shipment.
We want you to have the fresh and safe food. On receipt you must immediately open box and store food product in accordance with enclosed instructions
It is condition of purchase you will open and store food product in accordance with AFSA storage instruction sheet enclosed in purchase delivery box.


Pricing and Product Information

AFSA food and Alcohol products are made by artisan producers and as such produced in limited quantities or seasonal. AFSA reserves right to change brand to equivalent or higher quality product brand if our listed brand supplier can no longer supply their product. We will endeavour to advise you of this change prior to delivery. You agree to any brand change to equivalent or higher quality product brand.

AFSA will confirm the price of items selected after you place your order. While AFSA strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. AFSA reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, AFSA may refuse or cancel any purchased orders placed for that item. If your credit card has been charged for any order subsequently cancelled, AFSA will issue a credit to your credit card. We apologize for any inconvenience this may cause you.


Prices and availability of products offered by AFSA are subject to change without notice. Unless otherwise noted, prices on www.artisanselections.com listed in Australian Dollars and do not include shipping costs, insurance or applicable duties and taxes.


Wine and Alcohol sales

Wine sales are subject to the following additional terms:

  • You must be of legal age or older to order, purchase or receive delivery of wine products and Alcohol products. 
  • By submitting information through www.artisanselections.com you represent that you meet the legal age restriction per your country.

Country of Destination Tax and Duty

Please note that the importer of record is the recipient and must comply with all laws and regulations of the destination country. Orders shipped from Australia may be subject to import taxes, customs duties and fees levied by the destination country at time of arrival. Duties and taxes must be fulfilled by the recipient to ensure that delivery is successful. On ordering, the customer undertakes to pay for these duties, taxes and fees.

To provide our customers with an indication on the tax and duty chargeable, we have worked out a table to show how tax and duty is calculated in the respective countries. These calculations are based on information provided by the customs and tax authorities of respective countries. These calculations are an estimation and AFSA has no control over these charges, nor can AFSA predict with complete accuracy what the final tax and duty charges may be.

AFSA Taxes and Duties


Advisory: If the customer seeks to predetermine an approximate value of import duties and tax, we would advise that they refer to their local customs agency and tax authorities or the delivery agent for further information.


Import Fees Deposit

Applicable countries

To assist you when you order, AFSA will advise an estimated Import Fee Deposit on your checkout invoice so you may prepay duties and taxes. This Import Deposit Fee will be paid by AFSA to your country of destination final delivery company.

The Import Fees Deposit collected from you is an estimation of the duties and taxes that may be applicable. Due to many complexities and potential amendments in the rules over time, this may not be the exact amount finally paid to the respective authorities. AFSA will attempt to be as close as possible to the final, actual import fees. AFSA will bear the difference between the estimated value and the actual import fees but reserves the right to request customers to reimburse the shortfall in import fees if it is more than 5% of the bundle price. If the Import Fees Deposit is in excess of the actual customs duties and government taxes by at least 5% of the bundle price, AFSA will reimburse the customer the difference in the form of an AFSA voucher.

AFSA can only provide this Import Fees Deposit service to orders for the following countries:

  • Singapore
  • HongKong
  • Malaysia 
  • Taiwan
  • Japan

As you will pay this Import Fees Deposit, you authorize AFSA and/or its delivery agents to perform customs clearance and payments of duties and taxes on your behalf for the eligible products.


Non-Applicable countries

Unfortunately, due to Government regulations, restrictions and other requirements we are not able to offer this Import Fees Deposit service to orders for the following countries:

  • Thailand
  • Vietnam
  • Indonesia

For these non-applicable final destination countries, the Customer is responsible for the payment of duties and government taxes. You will be required to pay duties and taxes upon delivery or make other arrangement with your delivery company.

IMPORTANT, Please Note: Failure to pay your final delivery company will result in your product being returned to our delivery company warehouse. Absolutely no refund will be available if the return is a result of a failure to pay Government duties and taxes to the final delivery company.


Import Fees Deposit

The payment of customs duties and government taxes is the responsibility of the Customer and is levied based on the laws of the destination country of the goods.
During checkout of any shopping cart that contain goods that are subject to import fees in the destination country, AFSA would estimate the potential fees involved and present the option to you to have your authorization to collect an Import Fees Deposit. Customer may opt to pay this Import Fees Deposit and thereby authorize AFSA and their agents to perform customs clearance on customer’s behalf for the eligible products. Customer may choose to opt out of paying this Import Fees Deposit at Checkout and undertakes to directly pay for these duties, taxes and fees, Cash on Delivery, to the delivery agent in order to receive the goods. If the customer seeks to predetermine an approximate value of this import duties and tax they need to refer to their local customs agency and tax authorities or the delivery agent for further information.
The import fees deposit collected from you is an estimation of the duties and taxes that may be applicable and due to many complexities and potential amendments in the rules over time, may not be the exact amount finally paid to the respective authorities. AFSA will attempt to be as close as possible to the final actual import fees. AFSA will bear the difference between the estimated value and the actual import fees but reserves the right to request customers to reimburse shortfall in import fees if it is more than 5% of the bundle price. If the Import Fees Deposit is in excess of the actual customs duties and government taxes by at least 5% of the bundle price, AFSA will reimburse the customer the difference in the form of a voucher.
You will be presented an option at Checkout to opt not to pay the Import Fees Deposit and by doing so, you undertake to pay the duty and tax to the delivering agent as a prerequisite for delivering the goods to you.


Returns/Replacement Policy

AFSA prides itself on customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Unfortunately returns due to customers change of mind are not allowed.


Faulty or Damaged stock

On receiving delivery of your Bundle you must immediately open and check products for any damage or faulty contents.
You must advise AFSA within 24 hours of receipt that you believe you have damaged and faulty stock.
This may be done by:

  • visiting our website www.artisanfoodselections.com and contacting us on our contact email
  • Emailing AFSA on inquiry@artisanselections.com 

Due to perishable nature of our products, we cannot accept claims received after 24 hours.

You must advise in your email:

  • AFSA invoice number
  • Date of delivery 
  • Description of claim 
  • Evidence of damaged or faulty stock. This is required to be done by way of photographs

AFSA will acknowledge claim within 12 hours or less.
Once full details are received on your claim and reviewed, AFSA will send you an email to notify you of AFSA decision. If claim is approved, we will offer
Replacement (at agreed delivery date) or a Refund on your purchase.


Sale items (if applicable)

Only regular priced items may be replaced, unfortunately sale items cannot be replaced.


Disputes

AFSA prides itself on customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help and will resolve your concern.
This may be done by emailing AFSA at inquiry@artisanselections.com


AFSA will acknowledge your concern within 12 hours or less.
Once full details are received on your concern and reviewed, AFSA will send you an email notifying you.

Governing Law

AFSA is a registered Australian Proprietary limited company and our products are sourced from Australian suppliers
These Terms, and any disputes arising between you and AFSA related in any way to these Terms of Sale or AFSA products, including but not limited to disputes over billing, service, privacy, advertising, or our partners’ communications with you, whether based on contract, tort, statute, or common law, will be the Laws of South Australia and should these not apply the Laws of the commonwealth of Australia.

Force Majeure

AFSA will not be liable for failing to perform its obligations under this agreement so long as the failure is triggered by something beyond its reasonable control. This clause does not excuse payment of monies due.